How partnership-led digitalisation is helping refiners balance efficiency, compliance, and sustainability.
Operational excellence in refining is no longer just about efficiency. Today’s refiners must simultaneously strengthen energy security, meet tightening regulatory requirements, and remain competitive in volatile markets. At Galp’s Sines refinery, Maron partnered closely with operational teams to turn these pressures into a structured, future-ready transformation.
Operational excellence isn’t achieved through technology alone. It’s built through partnership, trust, and continuous improvement.
— Jon Henderson, Division Lead, Maron
The Refining Trilemma: Security, Compliance, Competitiveness
Modern refining sits at the intersection of three critical demands:
- Energy security – ensuring resilient supply in unpredictable markets
- Regulatory compliance and sustainability – meeting evolving environmental and reporting standards
- Competitiveness and efficiency – reducing costs while increasing throughput without compromising safety or quality
At Galp’s Sines refinery, these challenges were already well understood. What was needed was a way to address them holistically, without disrupting day-to-day operations.

Refinery digital transformation succeeds when it reflects operational reality. Rather than deploying tools in isolation, Maron embedded itself within refinery workflows to understand where value could be unlocked.
Partnership Over Products
With more than two decades of experience supporting Europe’s leading refiners, Maron approaches digital transformation differently. At Sines, the focus was never on deploying software for its own sake, but on working with refinery teams as long-term partners.
This meant:
- Aligning digital tools with existing operational practices
- Respecting the refinery’s culture of continuous improvement
- Building trust through collaboration, not disruption
We don’t just provide software. We embed ourselves in our clients’ operational reality.
— Mike Czegeledy, VP Enterprise Sales, Maron
Turning Refinery Pain Points into Progress
Like many large refining operations, Sines faced a familiar set of challenges:
- Duplicated and mistrusted data, slowing decisions and increasing risk
- Manual, paper-based workflows, delaying approvals and collaboration
- Inconsistent sustainability and compliance tracking, particularly for biomaterials and emissions
- Siloed systems, limiting visibility and complicating upgrades
Individually manageable, together these issues created friction across planning, reporting, and operations.
The goal was not just efficiency gains, but clarity, confidence, and consistency across the refinery.
From Insight to Action: Maron’s Structured Approach
Maron began with a refinery-wide process review, examining OAS workflows across departments. This uncovered strong foundations, such as daily mass balance discipline, alongside clear opportunities for improvement.
Next came benchmarking against industry best practices, highlighting where digital workflows could support:
- Greater operational efficiency
- Improved compliance and auditability
- More reliable sustainability reporting
The outcome was a pragmatic roadmap balancing quick wins (training, data clean-up, workflow improvements) with long-term initiatives, including OAS v6 upgrades and biomaterial tracking readiness.

Tangible Improvements, Strategic Impact
The benefits of this partnership-led approach were felt quickly.
Already delivering:
- A clear roadmap for operational excellence
- Faster, cleaner workflows with a single source of truth
- Stronger collaboration across departments
Strategic outcomes taking shape:
- Robust biomaterial tracking to support sustainability compliance
- Shared ownership of OAS across the organisation
- Smoother communication and fewer operational silos
Digital tools didn’t just improve performance – they unlocked transparency, auditability, and continuous improvement.
— Chris Roland, Projects Director, Maron

Efficiency was only the starting point. The real value came from shared visibility, trust in data, and a foundation for future sustainability initiatives.
Why It Worked: Vision, Commitment, Culture
Technology alone does not deliver transformation. At Sines, success was driven by:
- Leadership willing to challenge teams and embrace change
- Consistent investment in digitalisation
- A culture that views operational excellence as a continuous journey – not a one-off project
This alignment allowed Maron and Galp to focus on long-term value rather than short-term fixes.
A Future-Facing Collaboration
The partnership continues to evolve, supporting:
- HVO plant integration
- Decarbonisation and sustainability goals
- Data-driven decision-making across the refinery
Operational excellence is not achieved overnight but with the right partnership, it becomes measurable, practical, and sustainable.
Ready to strengthen operational excellence at your refinery?
Discover how partnership-led digitalisation can improve efficiency, compliance, and sustainability across your operations.
Talk to Maron’s refining experts or contact sales@maronsystems.co.uk to explore how this approach could work for you.
